Building Use Studies
![]() |
Contents |
[edit] Introduction
Building Use Studies (BUS) is a methodology for evaluating occupant satisfaction that was developed in the 1980s for construction clients. The feedback generated is intended to help improve future quality and performance. By benchmarking occupant satisfaction levels against a large database of results for similar buildings, solutions can be created and decisions informed to improve occupant experience and optimise performance.
The BUS methodology is designed to be used by designers, sustainability consultants, architects, engineers, facilities managers, contractors and others.
The BUS methodology consists of the following services:
- Surveys of building occupants.
- Post-occupancy evaluations.
- Briefs on strategic thinking and the future.
- Data management and analysis.
The benefits of BUS include:
- The worst aspects of common building problems that may affect occupants can be avoided or identified and tackled.
- By helping to understand future scenarios, obsolescence and poor flexibility can be minimised.
- It can help create buildings which are easier to manage and more user-friendly.
- It can assist with environmental performance and identify areas of improvement.
- It can help inform investment decisions.
[edit] Data collection
The first step is to use the BUS methodology to prepare surveys. Trained BUS partners are employed to assist and advise in this process.
The surveys take the form of a structured questionnaire which is designed to accumulate as much information as possible from as few questions as possible. Building occupants rate various performance-related aspects on a scale of 1-7. They can also provide written feedback.
Key variables are evaluated that cover aspects such as noise, space, thermal comfort, ventilation, indoor air quality, lighting, personal control, image and needs. Occupants of commercial buildings may be asked about how they perceive their productivity, and their travel to the building. Occupants of domestic buildings may be asked about their lifestyle and environmental issues.
[edit] Data analysis
The quantitative and qualitative data that is accumulated from the surveys is analysed by comparison with similar buildings already in the database. The non-domestic database has more than 850 buildings from around the world.
[edit] Results
The BUS methodology allows the results to be interpreted and placed in context for the particular building. Summary results provide an ‘overview’ of the overall building performance, while more detailed results for each question are reported using statistical tables, graphs and charts.
[edit] Related articles on Designing Buildings
- Appointing consultants.
- Building performance evaluation.
- Building performance metrics.
- Closing the gap between design and as-built performance.
- Energy audit.
- Maintenance.
- Performance of exemplar buildings in use: Bridging the performance gap FB 78.
- Performance in use.
- Post occupancy evaluation.
- Post occupancy evaluation process.
- Sick building syndrome.
- Thermal comfort.
- Wellbeing.
Featured articles and news
Listed despite problems with its design.
Zen and the art of cycling exploration.
Design Council Homes Taskforce launched
To support government 1.5 million homes target within UK climate commitments.
The story of this knowledge quarter building.
In ecology, in hydrology, in biology and in architecture.
Creating environments that promote physical, mental, and social well-being.
UK cases of neutral current diversion
Research project looks for example contributions.
Overstocking and macro-economics cause a decline.
The 2024 update of the Common Assessment Standard
Demonstrating organisational capability’ to fulfil roles under the Building Safety Act.
56 recommendations for a better built environment
Published by the CIC ahead of the King’s Speech.
SkillELECTRIC Top 8 Competitors Named
in annual search for the UK’s best student electrician.
CIOB Diversity and Inclusion technical information sheet
Step-by-step guide on implementing D and I practices.
Conservation and the Indian City. Book review.
Reversibility in conservation ethics
Learning from painting conservation.
Where It's AT Podcast launched!
New CIAT Architectural Technology Podcast goes live.