Consumer Code for New Homes (CCNH)
The Consumer Code for New Homes (CCNH) provides mandatory requirements for all registered developers. Approved by the Chartered Trading Standards Institute, the code was established to ensure best practice and set higher standards for the marketing, selling and purchasing of new homes.
A home will be covered by CCNH if it has been built and sold by a registered member, and the provisions of the code apply to the new home for 2 years after the date of completion of the sale.
The code covers the following stages in the new home buying process:
- Pre-purchase stage.
- Contract exchange stage.
- Handover and after sales.
- Complaints and disputes.
If a developer breaches the code, a range of sanctions can be applied, including removal from the register of members.
The code does not affect the legal rights of the buyer, or legislation regarding the sale and marketing of new homes.
The code sets out various assurances to the buyers of new homes, which include:
- Fair treatment by the developer (and agent).
- Legal and professional status of the developer.
- Standards of construction.
- Expected service levels.
- Maintenance requirements.
- Access to speedy, low-cost dispute resolution arrangements.
- Support for people in a vulnerable position.
The code does not apply to:
- Second-hand properties.
- New-build properties not sold by a registered developer.
- Properties remaining under the developer’s ownership.
- Properties acquired by social landlords for rent.
- Properties acquired by partnerships, commercial landlords, corporate bodies, charities, and so on.
- Properties built by self-builders.
- Properties assigned or sub-sold by an investor to a third party
[edit] Find out more
[edit] Related articles on Designing Buildings Wiki
- Affordable housing.
- Consumer Code for Home Builders.
- Developer.
- Development appraisal.
- National Housing Taskforce.
- National Planning Policy Framework.
- New Homes Bonus.
- Starter homes.
[edit] External resources
Featured articles and news
Designing sustainability and performance into buildings
Specifying and selecting sustainable resilient timber products.
Modifying wood to improve resistance to decay and movement.
A last minute, long look for built environment professionals.
The architecture of creative reuse. Book review.
Installing solar panels on listed structures.
Sustainable development global goals, history in progress?
"Unless we act now, the 2030 Agenda will become an epitaph for a world that might have been."
Mike Kagioglou FCIOB named CIOB President
'Sustainable Development Goals must be focus for construction'
BSRIA training; a look at what's on offer
From energy management to compliance training.
TESP video warns to beware of rogue trainers.
Highlighting the slippery tactics of non-approved providers.
New Building Safety Wiki launched
Boosting awareness and understanding of the new fire safety regime.
New playbook on AI in construction published by CIOB
How to get to grips with, and the best from AI.
Digital Construction Report NBS
BIM, cloud, off-site, immersive tech, AI, twins and sustainability.
ECA learning zone and industry focus video series
From updates and amendments to circular economy, emergency lighting and much more.
The Building People Communities Network
Celebrating and amplifying voices of the under-represented, this refugee week and pride month.
Pride of Place: queer heritage
Acknowledging and taking pride in LGBTQ histories.