Consumer Code for New Homes (CCNH)
The Consumer Code for New Homes (CCNH) provides mandatory requirements for all registered developers. Approved by the Chartered Trading Standards Institute, the code was established to ensure best practice and set higher standards for the marketing, selling and purchasing of new homes.
A home will be covered by CCNH if it has been built and sold by a registered member, and the provisions of the code apply to the new home for 2 years after the date of completion of the sale.
The code covers the following stages in the new home buying process:
- Pre-purchase stage.
- Contract exchange stage.
- Handover and after sales.
- Complaints and disputes.
If a developer breaches the code, a range of sanctions can be applied, including removal from the register of members.
The code does not affect the legal rights of the buyer, or legislation regarding the sale and marketing of new homes.
The code sets out various assurances to the buyers of new homes, which include:
- Fair treatment by the developer (and agent).
- Legal and professional status of the developer.
- Standards of construction.
- Expected service levels.
- Maintenance requirements.
- Access to speedy, low-cost dispute resolution arrangements.
- Support for people in a vulnerable position.
The code does not apply to:
- Second-hand properties.
- New-build properties not sold by a registered developer.
- Properties remaining under the developer’s ownership.
- Properties acquired by social landlords for rent.
- Properties acquired by partnerships, commercial landlords, corporate bodies, charities, and so on.
- Properties built by self-builders.
- Properties assigned or sub-sold by an investor to a third party
[edit] Find out more
[edit] Related articles on Designing Buildings Wiki
- Affordable housing.
- Consumer Code for Home Builders.
- Developer.
- Development appraisal.
- National Housing Taskforce.
- National Planning Policy Framework.
- New Homes Bonus.
- Starter homes.
[edit] External resources
Featured articles and news
Twas the site before Christmas...
A rhyme for the industry and a thankyou to our supporters.
Plumbing and heating systems in schools
New apprentice pay rates coming into effect in the new year
Addressing the impact of recent national minimum wage changes.
EBSSA support for the new industry competence structure
The Engineering and Building Services Skills Authority, in working group 2.
Notes from BSRIA Sustainable Futures briefing
From carbon down to the all important customer: Redefining Retrofit for Net Zero Living.
Principal Designer: A New Opportunity for Architects
ACA launches a Principal Designer Register for architects.
A new government plan for housing and nature recovery
Exploring a new housing and infrastructure nature recovery framework.
Leveraging technology to enhance prospects for students
A case study on the significance of the Autodesk Revit certification.
Fundamental Review of Building Regulations Guidance
Announced during commons debate on the Grenfell Inquiry Phase 2 report.
CIAT responds to the updated National Planning Policy Framework
With key changes in the revised NPPF outlined.
Councils and communities highlighted for delivery of common-sense housing in planning overhaul
As government follows up with mandatory housing targets.
CIOB photographic competition final images revealed
Art of Building produces stunning images for another year.
HSE prosecutes company for putting workers at risk
Roofing company fined and its director sentenced.
Strategic restructure to transform industry competence
EBSSA becomes part of a new industry competence structure.
Major overhaul of planning committees proposed by government
Planning decisions set to be fast-tracked to tackle the housing crisis.
Industry Competence Steering Group restructure
ICSG transitions to the Industry Competence Committee (ICC) under the Building Safety Regulator (BSR).
Principal Contractor Competency Certification Scheme
CIOB PCCCS competence framework for Principal Contractors.
The CIAT Principal Designer register
Issues explained via a series of FAQs.