Unreasonable
Property Factors (Scotland) Act 2011, Code of Conduct for Property Factors, laid before the Scottish Parliament in January 2020, defines ‘unreasonable’ or ‘excessive’ as: ‘A course of action, consideration or decision where it is reasonable to take the view that the action, consideration or decision is unfair, disproportionate or generally deemed to be beyond what is considered as typical or normal.’
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